Status & monitoring

Availability depends on clear operational routines.

This page explains how Fensi uses monitoring, how incidents are handled and where service communication belongs.

monitoring

Process

We track uptime, response times and error rates for the most important routes.
Alerts surface anomalies early so problems do not first appear at the front desk.
Those signals help us prioritize recovery work and performance improvements.

support_agent

Process

When incidents happen we work in a fixed sequence: assess impact, mitigate, recover and review.
Communication focuses on clarity first: what is affected, what we are doing now, what comes next.
After recovery we document follow-up actions so the same issue does not quietly return.

campaign

Process

For now, updates are shared directly by email and personal contact.
A public external status page can be connected later without changing the site architecture.

Need to report an outage or ask a question?

Email info@fensi.nl and include where the issue appears, who is affected and when it started.